Company Code of Practice
We at eWheels continually strive to offer our Customers the best in cutting edge Personal Electric Vehicles with the best overall choice, value, service, & the assurance we’ll be here to support you. As in life, there may be problems or mishaps, our overarching mission is the principle of Fair Dealings for our Customers.
The warranty covers this product for one year from the date of purchase and includes the battery pack. This warranty is limited to what is defined as “normal use” of the product; examples of activities or uses that would void the warranty include: exceeding the weight and/or speed limits (check individual model specifications as weight and speed limits differ); impacts resulting from collision, dropping, or improper use.
If the product is dead-on-arrival, for domestic purchases, we will cover the shipping costs for returning it back us. For other warranty related repairs, the Customer will need to cover the shipping charges to & from our repair center in Tucson, Arizona. For International Customers, because of the high shipping costs for warranty related spare parts, you may need to cover these costs.
While the products are designed with water protection in mind, they are not intended to be ridden in heavy precipitation or standing water above 2 inches high.
Consumables such as tires and inner tubes are outside of the scope of the warranty. eWheels stocks a wide variety of parts such as tires and inner tubes, batteries, control boards, chargers, and other components in the U.S. We can repair or replace faulty parts that fall outside of the warranty at an additional charge.
Purchases may be returned within 14 days of delivery. In order to receive a refund, you must contact us at [email protected] to receive an RMA (Return Merchandise Authorization) number. The eWheel must be unopened, returned in its original packaging and condition. A refund will be processed within 2 business days of receiving the returned Wheel. The Buyer must pay the shipping & handling costs for both the outbound & return shipment. We do not accept returns on used products & there may be a 10% restocking fee on returned items, depending on the situtation.
In the event that you receive a defective eWheel, please contact [email protected]. Typically repairs are carried out in a couple days. If it does take longer, we will keep you updated with the status throughout the process.
When parts are available in limited supply, we may reserve these for our Customers. Please be advised that if you are ordering a part that we’re running low on, we may be forced to cancel the order if your Wheel/Scooter has been sourced from a third party. We reserve the right to refuse returns on parts.
We’ve worked hard to provide the most competitive shipping rates for our customers with FedEx. Rates vary depending upon distance from our distribution center from Los Angeles, California & the shipping option you select at checkout. Within 1 business day of your purchase, you will be provided with a tracking number for your package. Delivery times vary depending on the destination address, but are typically within 1-7 days.
If you are importing an eWheel into another country, such as Canada, you may be charged sales taxes & other handling fees by the courier. It is the Customer’s responsibility to pay these import duties. Shipping times can also be increased if shipping outside the continental US.
eWheels.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. eWheels.com purpose in collecting non-personally identifying information is to better understand how eWheels.com visitors use its website.
Gathering of Personally-Identifying Information
Certain visitors to eWheels.com websites choose to interact with eWheels.com in ways that require eWheels.com to gather personally-identifying information. The amount and type of information that eWheels.com gathers depends on the nature of the interaction. Those who engage in transactions with eWheels.com are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, eWheels.com collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with eWheels.com. eWheels.com does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information.